Cancellation Policy

Effective June 1, 2022

Cancellation Policy
 

Our staff respects that emergencies and illnesses do occur, and request a timely notification of the need for appointment cancellation. To clarify, if a cancellation is necessary, please notify the spa via phone call (859) 371-7258 at least 24 hours prior to one’s appointment.  In an effort to minimize last-minute cancellations, effective June 1, 2022, there will be a requirement for appointments to be booked and held with a credit card on file.  In the event of no notification and an appointment is missed, the credit card on file will be charged $25 for an individual service and $35 for a couple's service.   It is our intention to keep the schedules as accurate as possible with everyone’s cooperation.  Thank you for your kind consideration in this matter and please visit us again soon.



Thank you for your kind consideration in this matter and please visit us again soon.