Cancellation Policy Our staff respects that emergencies and illnesses do occur, and request a timely notification of the need for appointment cancellation. To clarify, if a cancellation is necessary, please notify the spa via phone call (859) 371-7258 at least 24 hours prior to one’s appointment. In an effort to minimize last-minute cancellations, effective June 1, 2022, there will be a requirement for appointments to be booked and held with a credit card on file. In the eve